Refund & Return Policy

Thank you for shopping with us at kalpacoconut.com. We appreciate your trust in our products. Please read our Refund & Return Policy carefully to ensure a smooth and satisfying shopping experience.

1. Returns:

We gladly accept returns within 10 days of your purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the receipt or proof of purchase

2. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 9 days.
If your return is rejected due to non-compliance with our return policy, we will provide a detailed explanation via email.

3. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at coconutsugar25@gmail.com and send your item to #7, Mahalaxmi enclave 2nd phase, Manganahalli. Bangalore-560060.

4. Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately at coconutsugar25@gmail.com. We will work with you to replace the item or provide a refund.

6. Cancellations:

If you need to cancel your order, please contact us as soon as possible. We cannot guarantee cancellations once the order has been shipped.

7. Refund Processing Time:

Please allow 9 days for your refund to be processed. The processing time may vary depending on your payment method and financial institution.

Contact Information:

If you have any questions or concerns regarding our Refund & Return Policy, please contact us at coconutsugar25@gmail.com or 8217727320.

This Refund & Return Policy is effective as of 24/02/2024 and may be subject to change without notice. Please check our website for the most up-to-date policy.

Thank you for choosing kalpacoconut.com. We appreciate your business!

Kalpa coconut llp #7, Mahalaxmi enclave 2nd phase, Manganahalli. Bangalore-560060. coconutsugar25@gmail.com or 8217727320.